Terms & Conditions

In these Terms and Conditions, the following terms have the meanings set out below. Understanding these definitions will help clarify the rights and obligations of both parties throughout the document.

PassPhoto provides a certified passport and visa photo service for Australians. We accept a photo uploaded by you, perform a manual compliance review against official government specifications, and deliver the result either digitally, as physical prints to your door, or both - depending on the product you select.

Our service covers passport and visa photo requirements for 60+ countries, including Australia, China, India, the Philippines, Vietnam, the United Kingdom, South Korea, Lebanon, the United States, New Zealand, Hong Kong, and others listed on our website.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice where this affects existing orders.

Use of the Service is restricted to persons aged 18 or over, or minors acting under direct parental or guardian supervision and authorisation. By placing an Order, you confirm you meet this requirement.

An Order is placed when you complete checkout on our website and receive a confirmation email with your order number. By completing checkout, you confirm that you have read and agree to these Terms and Conditions in their entirety.

All payments are processed securely through Shopify Payments or other payment providers we make available at checkout. We accept major credit and debit cards. Your payment details are never stored by PassPhoto - they are handled exclusively by our payment processor.

Prices are listed in Australian Dollars (AUD) inclusive of GST where applicable. A tax invoice will be provided with your order confirmation upon request.

Our current pricing tiers are listed below. All prices are in AUD and include GST. Prices are subject to change with reasonable notice posted on our website. Orders are charged at the price displayed at the time of checkout.

Delivery charges, where applicable, are displayed at checkout and included in the above pricing. We reserve the right to introduce promotional pricing, which will be clearly marked as such and subject to any specific terms attached to the promotion.

PassPhoto offers a 100% Acceptance Guarantee on all orders. If your photo is rejected by the relevant Issuing Authority specifically and solely due to a compliance issue with the photo itself, we will redo the photo and redeliver it at no additional cost to you.

The guarantee applies only to rejections based on objective photo compliance matters - such as incorrect dimensions, improper background, or non-compliant head sizing - where the fault lies with our processing or our compliance assessment, not with factors outside our control.

We aim to ensure every customer is satisfied with their order. Our refund policy is governed by Australian Consumer Law (ACL) and any specific terms outlined here.

PassPhoto delivers physical prints Australia-wide via tracked postal services. Digital files are delivered by email and/or via a download link to the address provided at checkout.

By uploading a photograph to PassPhoto, you represent and warrant that you are the subject of the photograph, or that you have explicit consent from the subject (and their parent or guardian if a minor) to submit the photograph for processing under these Terms.

PassPhoto takes privacy seriously. We collect only the information necessary to fulfil your Order and operate our service. This section summarises our key data practices - our full Privacy Policy contains complete details and governs any conflict with this summary.

All content on the PassPhoto website - including text, design, graphics, logos, icons, page layouts, compliance guides, country specification content, and software - is the intellectual property of PassPhoto Australia or its licensors and is protected by Australian and international copyright law.

You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on this website without prior written permission from PassPhoto, except where permitted by applicable law for personal, non-commercial use.

The PassPhoto name, logo, and brand elements are trademarks of PassPhoto Australia. Use of these marks without authorisation is strictly prohibited.

To the maximum extent permitted by Australian law, PassPhoto's total liability to you arising out of or in connection with any Order or use of the Service will not exceed the amount paid by you for the relevant Order.

We are not liable for any indirect, consequential, incidental, or special loss or damage, including but not limited to: missed travel deadlines, visa or passport application delays, costs of alternative travel arrangements, or any loss arising from relying on country specification information that has changed after we last updated it.

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited under Australian Consumer Law.

Our website and service are provided "as is" without warranties of any kind beyond those required by law. We do not warrant that the website will be continuously available, error-free, or free from viruses or other harmful components.

We may update these Terms from time to time to reflect changes to our service, pricing, legal requirements, or operational practices. When we do, we will update the "Last updated" date at the top of this page and, for material changes, post a notice on our website.

Your continued use of the Service after any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you should stop using the Service and contact us if you have an active order.

We recommend reviewing these Terms periodically. The version of these Terms in effect at the time you place an Order governs that Order. Changes will not apply retroactively to orders already placed before the effective date of the revised Terms.

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising under these Terms are subject to the exclusive jurisdiction of the courts of New South Wales.

If you have any questions about these Terms, wish to exercise your data rights, make a guarantee claim, or raise a concern, please contact us using the details below. We aim to respond to all enquiries within 2 business days.