Home/ Countries/ Australian Passport Photos

The Complete Guide to
Australian Passport Photo Requirements
in 2026

Australian passport photo requirements made simple: 35–40mm, white/grey background, no glasses. Expert-checked to DFAT specs, printed & delivered to your door. Here's every rule, explained properly, plus 2026 fees and the guarantor question everyone gets confused by.

DFAT-aligned
Australia · Photo & Paperwork Checklist Checked July 2026
The photo itself
Print size35–40mm × 45–50mm
Face, chin to crown32–36mm
BackgroundWhite or light grey
EarsBoth must show
GlassesNot permitted
ExpressionNeutral, mouth shut
Head coveringPlain, face fully shown
The paperwork
Copies needed2, identical
Print stockGloss, ~200gsm+
Age of photoUnder 6 months
Guarantor - renewalNot needed
Guarantor - newYes, paper form
Diagram of Australian passport photo sizing: 35 to 40mm wide by 45 to 50mm high print, with a 32 to 36mm chin-to-crown face height marked, on a white background
35–40mm
45–50mm
Anna Regine
Passport & Travel Document Specialist · PassPhoto
Side-by-side · what we actually see each week

The one-photo difference between pass and reject

Four scenarios, built from the rejection patterns that come up most often in real applications.

Compliant versus non-compliant Australian passport photo for a woman - the accepted version has glasses off, both ears clear, a neutral mouth and a plain white backdrop; the rejected version keeps glasses on, hair over the ears and a hint of a smile Compliant versus non-compliant Australian passport photo for a man - the accepted version has an even white backdrop and visible ears; the rejected version has a tinted backdrop, a shadow behind the head and a tilted head Compliant versus non-compliant Australian baby passport photo - the accepted version shows the baby alone on a plain white sheet facing forward; the rejected version has a parent's hand in frame, a patterned blanket and a dummy Compliant versus non-compliant Australian passport photo with a hijab - the accepted version is plain and solid-coloured with the full face visible; the rejected version has a patterned hijab that hides the sides of the face
Passes Fails
What made it through
Both ears fully uncovered
No glasses in frame
Closed mouth, relaxed expression
Even white backdrop, zero shadow
Face sized 32–36mm chin to crown
Uniform white backdrop, no shadow
Ears clear on both sides
Eyes open, expression neutral
Face height within spec
Baby is the only thing in frame
Plain white sheet as the backdrop
Face turned forward and unobstructed
No toys, dummy or prop visible
Single plain colour, no print
Chin to hairline fully visible
Both sides of the face shown
Good contrast against white
What got it knocked back
Glasses still on, prescription or not
Hair falling over both ears
A trace of a smile
Backdrop has colour or is too dark
Visible shadow behind the head
Head tilted off level
A hand or arm caught in the shot
Patterned or coloured blanket used
Dummy or object near the mouth
Patterned fabric, even a subtle one
Sides of the face hidden
Coloured fabric lowers contrast
The spec, line by line

Eleven rules, and the reason
each one actually exists

DFAT doesn't publish much explanation alongside the checklist. Here's the spec, why it's there, and where people usually slip up.

Glasses
Zero exceptions for vision
Off for the photo, full stop
Not allowed

This has been the rule since roughly 2014, and it catches out plenty of people who've never known a passport photo without their frames. Needing them to see clearly doesn't count as an exemption - take them off for the thirty seconds it takes to shoot the photo, then put them back on. The one genuine exception is a documented medical condition where the glasses physically cannot come off; if that's your situation, ring 131 232 before you book.

Face height
32–36mm
Measured chin to the crown of the skull
Required

This single measurement causes more technical rejections than anything else on the list. "Crown" means the bony top of the skull, not the top of your hair - a distinction that trips people up constantly. Stand too far from the camera and the face reads too small; too close and it's oversized. Home shots fail here more than any other reason, almost always because the phone was held further back than it should have been. A calibrated lab shot skips this problem entirely.

Ears
Both, uncovered
Not a global standard - it's Australia's own rule
Required

Very few passport authorities ask for this. Australia does, because ear geometry feeds into the facial-matching calculations SmartGate runs at the border. Practically: tuck hair behind both ears before the shutter goes off. A flattering fringe, face-framing layers, or hair swept forward over the shoulders will all cause a rejection even though the photo might otherwise look great.

Backdrop
Plain white or light grey
Either is fine
Required

Whatever shade you pick has to be perfectly flat - no gradient, no visible texture, no shadow - and it needs to read distinctly from your hair, skin and clothes. Standing about a metre clear of the wall keeps your own shadow from landing behind you. Avoid a white top against a white wall or grey against grey. A useful sanity check: photograph the empty wall by itself first and see whether it looks clean before you stand in front of it.

Expression
Neutral face, closed mouth
Both eyes open, head straight
Required

Eyes on the lens, not the preview screen. No smiling, no frowning, and the head sitting level rather than tilted. The reason is more technical than it sounds - even a small smile shifts the distances between facial landmarks that the chip stores, which can degrade how well SmartGate matches your face later. The single exception is children under three, who are allowed an open mouth.

Lighting
Flat and shadow-free
Across the whole face and backdrop
Required

Right behind face sizing, this is the second-biggest cause of home-photo rejections. A single lamp positioned to one side throws a shadow across the far cheek and behind the head. The fix is straightforward - two matched light sources at roughly 45° on each side, or simply facing a large window on a cloudy day. Check both cheeks are equally bright before you settle on a shot.

Editing
None whatsoever
No filters, smoothing, or AI touch-ups
Not allowed

Modern phones apply Portrait Mode, Smart HDR, Beauty Mode and scene-optimising AI without asking - most people never realise these are switched on. The APO's review process is built to catch the artefacts these features leave behind, so it's worth digging into your camera's settings menu and disabling every enhancement, not just avoiding the obviously labelled "beauty" mode.

Religious coverings
Allowed if worn daily
Solid colour only, no pattern
Conditional

A hijab or similar covering is accepted when it's part of everyday religious practice, but the fabric has to be a single flat colour - even a faint pattern is enough to fail the check. Chin to hairline needs to be visible, and both sides of the face have to show clearly. Coverings worn purely for warmth, fashion, or style don't qualify. Hearing aids, for the record, are never an issue either way.

Paper stock
Gloss finish
Roughly 200gsm or heavier
Required

Standard inkjet paper doesn't cut it, no matter how good the image looks on your screen. This is a genuine physical spec, not a matter of taste - the APO wants a specific weight and finish of photographic stock, which is why a home-printed photo can fail purely on paper quality even when the framing and lighting are perfect. Only proper photo labs stock the correct material.

Age & count
Taken within 6 months
Two identical prints
Required

Both prints need to come from the same shoot - matching clothes, matching expression, matching crop - and reflect how you currently look. On a paper application, the guarantor's signature goes on the back of one photo only; writing on both is a common and entirely avoidable mistake. Keep them in a sleeve rather than stapling them together.

Under-3s
Same specs as adults
Except for one small allowance
Age rules apply

An open mouth is fine for children under three - it's the only age-based carve-out anywhere in DFAT's guidelines. Everything else stays strict: no visible hands, arms or objects in frame, no toys or dummies. The easiest method is laying the baby on a plain white sheet and shooting straight down from above - the sheet doubles as the backdrop automatically.

The short version

If you only read one section,
make it this one

Get these right
Print sized 35–40mm wide, 45–50mm tall
Face measuring 32–36mm, chin to crown
Flat white or light grey backdrop
Two matching colour prints from the same sitting
Both ears uncovered and visible
Taken sometime in the last 6 months
Neutral face - eyes open, mouth shut
Printed on gloss stock, around 200gsm
Lit evenly, with no shadow anywhere in shot
Guarantor signature on one photo only (new applications, paper form)
Avoid these completely
Glasses of any kind, without a documented medical reason
Hair covering the ears or the sides of the face
Smiling, frowning, or a tilted head
Portrait Mode, beautification, or any AI-assisted edit
Home inkjet printing on standard paper
A backdrop with colour, pattern, or visible texture
Hats or non-religious head coverings
Any shadow on the face or the wall behind you
Bulky or reflective jewellery
Photos older than 6 months
Straight from the review queue

Eight things that knock a photo
back, ranked by how often we see them

Not a hypothetical list - this is roughly the order these issues turn up when we're checking submissions.

1
Face sized outside 32–36mm
Far and away the biggest cause of technical failure in home shots. Stand too far back and the face reads small; too close and it's oversized. Crown means the top of the skull, not the hairline - a distinction that catches people out constantly. A lab shot gets calibrated automatically, which is exactly why photos that look perfectly normal to the eye still bounce back when they're self-taken.
Match 32–36mm face
2
Uneven lighting across the face
One lamp positioned to the side leaves a shadow on the far cheek and behind the head - and it's often barely noticeable on a small phone screen, which is exactly why it gets missed until the review flags it. Two matched lights at about 45°, or a big window on an overcast day, solves it completely.
Two lights at 45°
3
A camera "enhancement" nobody turned off
This is the one that catches people most off guard. Portrait Mode, Smart HDR, Beauty Mode, scene optimisers - all switched on by default, all silently softening or reshaping the image. A trained reviewer can spot the artefacts. Go into your camera's actual settings menu and switch everything off, not just the shooting mode.
Disable all enhancements
4
Hair over one or both ears
Most passport authorities never check for this - Australia does. Fringes, face-framing layers, hair pulled forward over the shoulders: all of it reads as a fail here. Push hair behind both ears before you shoot.
Both ears visible
5
Glasses left on out of habit
A lot of long-term glasses wearers simply don't know the ban exists - it's been in place for over a decade, but it's still not common knowledge. Vision correction on its own doesn't count as a medical exemption. Remove them for the shot.
Remove glasses
6
Printed at home on the wrong paper
Copy paper, matte photo paper, thin stock - none of it meets the gloss, heavier-weight spec the APO wants. This is a physical material requirement, not a look-and-feel preference, which means even a technically flawless photo fails if it comes off a home inkjet.
Professional paper only
7
Guarantor signed it wrong
Signing both photos instead of one, using a blue pen or felt-tip instead of black ballpoint, sticking a printed label on rather than writing by hand, smudged ink - all common, all completely avoidable with a quick read of the instructions first.
Black pen, one photo
8
A smile that snuck in
Even a slight smile shifts the distances between the facial landmarks stored on the chip, which can affect how reliably SmartGate reads your face later. Anyone over three needs a genuinely neutral expression - mouth gently closed, face relaxed, nothing performed.
Neutral, mouth closed
The part most people never think about

A chip reads this photo
every time you clear SmartGate

Your ePassport doesn't just carry a printed photo - it carries your face geometry, stored on an embedded chip. Every SmartGate crossing compares your live face against that stored data. A photo that scrapes past the counter but was poorly taken doesn't just risk rejection once; it can quietly make border matching less reliable for the full life of the passport.

What actually gets measured
Distance between the eyes, nose width, jaw angle, where the ears sit relative to the face - all pulled straight from the photo. A shadow, a tilted head, or a hint of a smile shifts these numbers, which is the actual reason the rules exist.
Where phones quietly interfere
Portrait Mode, Beauty Mode and Smart HDR reshape facial geometry in ways you won't notice looking at the screen. They're on by default on most phones. A trained reviewer picks up the artefacts even when the naked eye can't.
Two decades of biometric passports
Australia was among the earlier adopters of chip-based ePassports, rolling them out from the mid-2000s. Every passport issued since carries one, and SmartGate leans on that data to clear enormous volumes of travellers each year.
What it costs in 2026

Passport fees since
the January 2026 CPI increase

Every figure below is set directly by DFAT and is locked in the moment you lodge - none of it comes back if plans change.

Adult, standard
$427 AUD
Valid 10 years · Budget 6 weeks · Sent by Registered Post
Covers anyone 16 or older, whether it's a first passport or a renewal - the price doesn't change either way. Quiet periods often clear in 3–4 weeks; build in the full six weeks around school holidays and the December period.
Adult, priority
$701 AUD
Valid 10 years · Roughly 2 business days plus delivery
The $427 base fee plus a $274 priority surcharge. You'll need to show evidence of urgent travel to qualify. Once approved, processing runs about two business days before it ships via Registered Post. Open to applicants 16 and over.
Adult, Fast Track
$542 AUD
Valid 10 years · Roughly 5 business days plus delivery
Base fee plus a $115 Fast Track surcharge - the middle ground between standard and priority timing, at around five business days of processing before it's sent out.
Child passport
$216 AUD
Valid 5 years · Needs both parents' consent · Same 6-week timeframe
For anyone under 16 - and they can't simply be added to a parent's passport, they need their own document. An extra $94 applies for overseas applications, and consent from both parents or guardians is required.
Senior, 75 and over
$216 AUD
5-year option, or step up to the standard 10-year at $427
Once you turn 75 you get a choice most applicants don't: a cheaper 5-year passport at $216, or the usual full-price 10-year document. That shorter-validity option isn't available to anyone younger.
Overseas surcharge
+$191 (adults)
Applies when lodging through an Embassy or Consulate
Adults and seniors pay an extra $191, children an extra $94. A genuine emergency passport for urgent overseas travel runs $265 separately, and may be issued without an embedded biometric chip.
Why it pays to renew well before expiry
A lot of destinations won't let you board unless your passport has at least six months of validity left from your arrival date - so a passport expiring in eight months can still get you turned away from a flight in three. It's worth renewing 12–18 months ahead of the actual expiry date. One catch to remember: lodging a renewal cancels your current passport immediately, so you're without valid ID or travel documents until the new one lands.
Work out which path applies

Renewing an old passport and applying
fresh are two different forms

Picking the right one before you queue up saves a wasted trip to the post office.

Renewal - the PC7 form
Faster. No guarantor needed.
Your last passport was issued at 16 or older
It expired fewer than 3 years back
No change to your name or gender marker
Skip the guarantor entirely - sign one photo yourself
Fill it in online at passports.gov.au, or ring 131 232
Lodge and pay at any Australia Post that offers the service
Your old passport stops being valid the moment you lodge - hold off on travel until the new one lands
New application - full process
A few more steps, guarantor included.
This is your very first Australian passport
Your last one lapsed more than 3 years ago
It was issued to you before you turned 16
You've had a legal name or gender change
The old one was lost, stolen, or damaged
A guarantor (paper) or referee (online) is mandatory
Pick up the green form in person or start online
Expect to supply extra identity documents
Genuinely unsure? A two-minute call fixes that.
Ring 131 232 (Mon–Fri, 8:30am–5pm AEST) and they'll tell you exactly which form applies to your situation. Turning up with the wrong one at the counter usually means a rebooked appointment.
The question we get asked constantly

Do you actually need a guarantor?
Probably not - but here's the whole picture

This trips up more people than any other part of the process. Renewing your own passport as an adult? You can skip this section almost entirely.

1
Simply renewing? Nobody needs to vouch for you.
An adult renewal on the PC7 form doesn't involve a guarantor or a referee at all - you just write your full name on the back of one of the two photos, in black pen. Done. This is genuinely the most misunderstood part of the whole process; people regularly spend days chasing down a guarantor for a straightforward renewal that never needed one.
PC7 renewal - no guarantor at all. Sign the back of ONE photo, black pen.
2
Applying fresh? Someone needs to vouch for your identity.
A first passport, a fresh adult application, or anything on the PC8 form does require identity verification from someone else. On paper, a guarantor signs Section 11 and writes "This is a true photo of [your full name]" in black pen on the back of one photo. Online, you nominate a referee instead - they don't sign anything up front, but need to be reachable if the APO decides to confirm your identity with them.
3
How the endorsement actually has to look
Only one of the two photos gets written on - never both. It has to be black ballpoint, written straight onto the back of the photo itself, not on a sticky label stuck over it. Skip the stapler; keep both photos together in a protective sleeve instead. The second photo stays completely blank.
The most common slip-up: endorsing both photos when only one should be marked.
4
Still not sure which category you fall into?
A call to the Australian Passport Office on 131 232 (Mon–Fri, 8:30am–5pm AEST) sorts it out in under a minute. It's worth checking rather than guessing - discovering you've brought the wrong form at the post office counter means starting the appointment process over.
Who's eligible to be your guarantor
Every one of these has to check out
Age
18 or older - there's no upper age limit
Citizenship
Has to hold Australian citizenship
How long they've known you
Over 12 months personally (since birth if the applicant is under 1)
Where they live
Can't share your home address
Family ties
No blood relation, marriage, or de facto partnership to you
Their own ID
Holds a current Australian passport (valid 2+ years) OR has been on the electoral roll at their address for 12+ months
Reachability
Answers the phone during business hours if contacted
It doesn't have to be a professional - just someone eligible
Any Australian citizen over 18 who ticks the boxes above qualifies. In practice that's often a GP, a colleague, a neighbour you've known for years, an accountant, or simply a friend who happens to hold a current Australian passport. There's no requirement that they work in a particular profession - just that they meet the criteria.
Every child travels on their own passport

Photographing a baby who won't
sit still - and getting it approved anyway

A child can't hold their own passport, but they still need a completely compliant photo. Here's what's actually allowed, and the one age-based exception in DFAT's whole rulebook.

What's actually fine for infants
Under 3s can have an open mouth - the only age exception DFAT makes anywhere
Newborns get some leeway on eyes being fully open
Same dimensions as an adult photo: 35–40mm × 45–50mm, face 32–36mm
White or light grey backdrop, exactly the adult rule
Lay the baby on a white or grey sheet and shoot from directly above - the sheet does double duty as the backdrop
A white sheet draped over a car seat works to prop up the head while keeping the background plain
Off-limits, even for a newborn
Any trace of another person - hands, arms, even a parent's shadow
Toys, dummies, bottles, blankets or any other prop in shot
Hats or headwear, unless worn daily for religious reasons
Any digital touch-up - the same zero-tolerance rule as adults
Coloured or patterned backdrops of any kind
The application side, for parents
Both parents need to consent, renewals included
A parent or guardian has to lodge it in person
16 and 17-year-olds attend the appointment themselves
Under-16s don't need to be there
Can't both attend together? A B9 consent form covers it
5-year child passport runs $216 under the 2026 fee schedule
A new child's passport still needs a guarantor or referee
The overhead angle makes this dramatically easier
Lay the baby on a white or light grey sheet on the floor, then stand above and shoot straight down. The sheet becomes your backdrop with zero extra effort. Keep the room lighting even so a single overhead bulb doesn't cast a shadow across the face, and shoot far more frames than you'd think you need - upwards of 30 - since babies rarely hold still and you're looking for the one clean, forward-facing shot in the batch.
Hiding a supporting hand doesn't work
A frequent attempt is holding the baby from behind, just out of frame - but a single visible finger or hand is enough to fail the check. The baby has to be the only thing in the photo, full stop. If that's proving genuinely difficult, an Australia Post branch that handles passport photos will have staff used to shooting infants.
No studio required

A blank wall, decent light and
five minutes gets you most of the way

Here's the actual sequence that works, not a vague "find good lighting" suggestion.

Pick your backdrop - white or light grey, either is fine
A plain wall is the simplest option; a light grey sheet hung up behind you works just as well, since Australia accepts both colours. Test it before you get in front of it - photograph the bare wall or sheet alone and check it reads as an even, flat shade with no colour cast, texture, or shadow visible.
Quick check: shoot the empty backdrop first. Flat colour, no shadow, no texture - if that's clean, you're set. Stay roughly a metre off the wall so your own shadow doesn't land on it.
Light both sides of your face - this is the step that matters most
Nothing else on this list makes as much difference. An overcast window facing you gives close to ideal diffused light. Failing that, two lamps at matching 45° angles on either side does the job. A single light source from one side leaves a shadow on the opposite cheek and behind the head - and that's an automatic fail every time.
Shadow test: shoot a test frame and zoom into both cheeks - they need to match in brightness. The wall behind your head should stay flat white or grey with no darker patch behind you. Uneven? Add light to the darker side.
Glasses off, hair back, clothing that contrasts
Glasses come off entirely. Pull hair clear of both ears - Australia specifically checks for this, unlike most countries. Wear something in a colour that stands out against your backdrop; a white shirt against a white wall defeats the purpose.
Go through your camera settings and turn off every enhancement
This is the step almost everyone skips, because modern phones apply these automatically without asking permission first.
iPhone: switch off Portrait Mode, then head to Settings → Camera and disable Smart HDR and Photographic Styles. Shoot in plain Photo mode.

Samsung / Android: in the camera app, turn off Beauty Mode, any AI scene optimiser, and all filters. Use the native camera app - not a social platform's built-in camera.

Shoot with the rear lens and a timer, or have someone else press the button. Front cameras tend to distort and shoot at lower resolution.
Shoot generously, then review on something bigger than your phone
Level head, eyes on the lens rather than the preview, mouth closed, expression relaxed. Aim for 20-plus frames and check them on a laptop or TV screen - a phone display hides exactly the shadow and ear-visibility problems that a proper review would flag. Look specifically for: both ears clear, even lighting across both cheeks, no shadow behind the head, and a genuinely neutral face.
Send your best frame to us and we finish the job
Pick Australia at checkout and upload the shot you're happiest with. We size it to the 35–40mm × 45–50mm print, calibrate the face height to 32–36mm, check or correct the background, and run it past all the DFAT checkpoints before printing two prints on proper photographic stock and posting them to any Australian address, usually within 1–2 business days - from $8, under half what Australia Post charges.
Why bother with a review step: a technically decent home photo can still fail on face sizing or a faint shadow that nobody caught. Our review catches exactly that, and if the APO still rejects it for a compliance reason, we reprint at no charge. Order now →
Picking somewhere to get it done

Same DFAT spec everywhere -
the real differences are price and review quality

Every legitimate provider is working from the same government checklist. What actually varies is cost, how you get it, and whether anyone checks the photo before it's printed.

Our pick
PassPhoto
Checked by a reviewer, printed properly, at your door in 1–2 days
from $8 for 2 prints
Human review before anything gets printed
Genuine gloss photographic paper
1–2 day delivery anywhere in Australia
Rejected? We reprint at no cost
Order whenever - no appointment needed
Australia Post
No booking needed, available in most towns
$21.95 for 2 prints
Walk out with it same-day
Staff are familiar with APO rules
Free retake if it's knocked back
The priciest of the in-person options
Queue times can drag
Officeworks
Most stores offer it - concentrated in bigger cities
$17.95 for 2 prints
A bit cheaper than Australia Post
Done on the spot
Thinner coverage outside major cities
No stated acceptance guarantee
Digital copy access isn't consistent
Photo booths
Shopping centres and stations - convenient, inconsistent
$12–18 per strip
Easy to find almost anywhere
No waiting around
Lighting quality is a lottery
The APO flags these as commonly non-compliant
No fallback if it's rejected
The government's own guidance is wary of booths and pure apps
passports.gov.au directly advises against relying on "an online passport photo service or a mobile app", and separately notes that photo booths frequently fall short of the standard. That's exactly the gap a review step closes - PassPhoto isn't a resize-and-print tool, it's a human checking your photo against the same criteria the APO applies, which is what "professional provider" is actually pointing at.
If you'd rather go in person

Every capital city office,
with the details you actually need

Address, parking, and the nearest transport for all eight Passport Offices. Applications need a booked appointment; walk-ins are for collecting a finished passport only. Phone 131 232 · Mon–Fri 8am–5pm AEST.

Sydney
New South Wales
1 / 8
Address
Level 7, 280 Elizabeth Street (near Central Station), Surry Hills NSW 2010
Hours
Mon–Fri 8:30am–4:00pm · Appointment required
Parking
Street parking on Mary Street side
Transport
Central Station - 3 min walk
Melbourne
Victoria
2 / 8
Address
Ground Floor, Collins Place (enter via Exhibition Street), Melbourne VIC 3000
Hours
Mon–Fri 8:30am–4:00pm · Appointment required
Parking
Collins Place (First Parking), entry via 28 Flinders Lane
Transport
Flinders Street Station - 5 min walk
Brisbane
Queensland
3 / 8
Address
17th Floor, 150 Charlotte Street, Brisbane QLD 4000
Hours
Mon–Fri 8:30am–4:00pm · Appointment required
Parking
Queens Plaza or Central Plaza (Wilson Parking)
Transport
Central Station - 8 min walk
Perth
Western Australia
4 / 8
Address
Level 1, 140 William Street (entry via stairs or lift), Perth WA 6000
Hours
Mon–Fri 8:30am–4:00pm · Appointment required
Parking
His Majesty's Theatre or Raine Square (Wilson Parking)
Transport
Perth Underground Station - 6 min walk
Adelaide
South Australia
5 / 8
Address
Level 1, 55 Currie Street, Adelaide SA 5000 · Collections: Level 5
Hours
Mon–Fri 8:30am–4:00pm · Appointment required
Parking
Playhouse Lane (K-Park) or Topham Mall (U-Park)
Transport
Adelaide Railway Station - 10 min walk
Canberra
Australian Capital Territory
6 / 8
Address
RG Casey Building, Sydney Avenue, Barton ACT 2600 · Enter via Sydney Avenue
Hours
Mon–Fri 8:30am–4:00pm · Appointment required
Parking
Street parking on Sydney Avenue
Transport
ACTION bus routes via Barton
Hobart
Tasmania
7 / 8
Address
Level 1, 111 Macquarie Street, Hobart TAS 7000
Hours
Mon–Fri 8:30am–4:00pm · Appointment required
Parking
Argyle Street Carpark (City of Hobart)
Transport
Metro Tasmania city centre stops
Darwin
Northern Territory
8 / 8
Address
Level 7, TCG Centre, 80 Mitchell Street, Darwin NT 0800
Hours
Mon–Fri 8:30am–4:00pm · Appointment required
Parking
Street parking on Mitchell St · Mitchell Centre (via Knuckey St)
Transport
Darwinbus - Mitchell Street stop
Don't turn up without a booking
Every office runs on appointments for new and renewal applications - there's no walk-in queue for that. Book through passports.gov.au or by calling 131 232. Standard hours are Mon–Fri 8:30am–4:00pm, and offices close on both national and the relevant state public holidays.
If you're ordering photos for more than one country

How Australia's rules stack up
against the countries we get asked about most

The ears requirement and the size-range (rather than one fixed size) approach are both fairly unusual outside Australia and New Zealand.

CountrySizeBackgroundGlassesEarsPhotos
🇦🇺Australia35–40 × 45–50mmWhite or light greyNot permittedBoth ears visible2
🇳🇿New Zealand35 × 45mmSame white or greySame not permittedNot required2
🇬🇧United Kingdom35 × 45mmDifferent light grey or creamSame not permittedNot required2
🇮🇳India35 × 45mmSame whiteSame not permittedNot required2
🇮🇷Iran35 × 45mmDifferent white onlySame not permittedNot required2

A photo taken for New Zealand will often clear Australia's requirements too - they're close enough that background shade is really the only thing worth double-checking. The same isn't true against the UK's spec. Never assume one country's photo works for another without checking the specific background rule first.

Built to DFAT spec
White or light grey backdrop, 35–40mm × 45–50mm print, 32–36mm face height - every Australian Passport Office measurement applied automatically.
A person checks it
Twelve APO checkpoints reviewed by a trained set of eyes before printing - face height, shadowing, ears, expression, backdrop, and any editing artefacts.
Backed by a reprint guarantee
If the Australian Passport Office knocks it back for any compliance reason, we reprint free of charge - no back-and-forth required.
At your door in 1–2 days
Two prints on genuine gloss photographic stock, from $8 - under half what Australia Post charges, delivered anywhere in the country.
Pulled from actual support conversations

The questions that come up
again and again

What people actually ask
"Can my partner just take it on their phone?"
Genuinely, yes - that's a solid approach. Use the rear camera, never the front-facing one. Switch off Portrait Mode and any beauty features first. Have them stand back about 1.5 metres with the phone held at your eye level, keep still, and let them take the shot.
"I've got very dark hair - does a white background actually work?"
Dark hair against white gives you excellent contrast - you're in good shape. Contrast issues tend to crop up more for people with very light blonde or grey hair against a light grey backdrop specifically. White is a safe choice for almost everyone.
"I need my glasses to see - why can't I wear them?"
A really common question. The frames cover part of the eye area, which happens to be one of the most important regions the biometric matching relies on, and that's what SmartGate reads at the border. You only need them off for the thirty seconds it takes to shoot the photo - that's the entire ask.
"My passport's got 4 months left - do I need to pay for priority?"
Only matters if you're travelling before the replacement arrives. Standard processing runs about six weeks - fine if nothing's booked in that window. Flying in three weeks, though? Priority is worth the $274 for roughly two business days of processing. If it's unclear, 131 232 will settle it quickly.
"Am I allowed to wear my usual makeup?"
Normal, everyday makeup is completely fine - the rule targets digital editing, not what you put on your face. The line to watch is applying a filter or smoothing effect afterwards. Your photo should look like you in person; it's worth going lighter on heavy contouring that meaningfully changes your face shape.
"I need photos for three different countries - one order or separate?"
One order, and that's the better way to do it. Each country has its own combination of background colour, sizing and print count, and we apply each set of rules separately within the same checkout. What doesn't work is reusing a single photo across multiple countries - always check the specific spec for each.
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Why the Australian passport photo spec looks the way it does

The rules sit with the Department of Foreign Affairs and Trade, administered through the Australian Passport Office, and they're built around the ICAO Document 9303 biometric standard used internationally. That lineage matters, because it means these aren't arbitrary counter-staff preferences - your photo gets digitised and stored on the chip inside your ePassport, and it's that stored data SmartGate compares your face against every time you clear an Australian airport automatically. A photo that's technically off doesn't just risk a rejection at the counter; it can make that matching process less reliable down the track.

Reviewing these day in, day out, the pattern that surprises people most is that failed home photos rarely look wrong to the naked eye. A face that measures 30mm instead of the required 32mm. A shadow that's nearly invisible on a small phone screen. A beauty mode that softened facial edges by a few percent without the applicant ever noticing it was switched on. None of these show up unless someone's actually checking for them.

The requirement that catches out the most first-time applicants from overseas is the ears rule. Britain doesn't ask for it. Neither does the US, nor India. Australia specifically requires both ears to be clearly visible, because ear position feeds into the facial-geometry calculations used for matching. It's an unglamorous rule with a real consequence: a hairstyle that looks great in a normal portrait - face-framing layers, a soft fringe - is enough on its own to fail the check, and it's consistently among the top few reasons home submissions get sent back.

Glasses are the other rule people are routinely caught out by. The ban has been in place for over a decade now, yet plenty of Australians who've worn prescription glasses their whole adult lives still don't know it exists, and turn up to have their photo taken with the frames still on. Needing them to see properly isn't an accepted reason to keep them in shot - the only carve-out is a documented medical condition where the glasses genuinely can't be removed at all, not simply a vision correction need. If that's a real possibility for you, it's worth calling the APO on 131 232 before you book. The government's own photo guidance sits on passports.gov.au.

And then there's the guarantor question, which is genuinely where most of the confusion sits. A lot of people remember needing one from a passport application years ago and assume it still applies to their renewal - it doesn't. A standard adult renewal on the PC7 form skips the guarantor step completely; you just sign the back of one photo yourself. Guarantors only re-enter the picture for a genuinely new application - a first passport, or a situation that falls outside the simplified renewal pathway. If you're not sure which bucket you're in, a two-minute call to 131 232 clears it up faster than reading through the fine print.

Everything we do for an Australian order follows the same DFAT and APO specification: the face gets calibrated to that 32–36mm window, the background is checked or corrected to a compliant white or light grey, we look for shadows and editing artefacts, confirm both ears are visible, check the expression is genuinely neutral, and print on proper gloss photographic stock before posting two prints to your address, usually within 1–2 business days - from $8, well under half of Australia Post's $21.95. That review step is really the whole point: it's what separates a photo that looks fine on a phone screen from one that reliably clears the APO's actual check.

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